FAQ

1. What level of communication can I expect during the editing process?

As an image editing company, we maintain clear and concise communication with our clients throughout the editing process. Our well-defined workflow includes constant updates and feedback to realize each photographer's unique vision. We value your input and aim to establish a strong working relationship based on mutual trust and respect to ensure your satisfaction with our work.
2. What is your process for resolving any issues or concerns during the editing process?

Medios Solutions has a transparent process for resolving any issues or concerns that may arise during editing. We maintain open communication with our clients, assess the situation, work towards a prompt solution, and follow up to ensure client satisfaction. We aim to deliver high-quality photo editing services and maintain positive client relationships.
3. Can you accommodate any specific editing requests or preferences that I may have?

We can accommodate any specific editing requests or preferences that you may have. We offer custom editing services for any requirements not listed on our website. We can work with you to achieve your desired results. If you need help to place an order, please contact us through our chat option on the bottom right-hand side of our website or through email or phone, as we are open 24/7. Our focus is to provide you with the best possible service and to ensure your complete satisfaction with our work.
4. 1. How much does your service cost?
  • People or Product Image Retouching: Prices start at $1.50 per image.
  • Real Estate Image Editing: Prices start at $0.45 per image.
  • Manual Blending Service for Real Estate: Prices start at $3.00 per image.

 

For a detailed quote, please contact us with the specifics of your project.
5. 1. Do you offer bulk discounts for large volumes of images?

Yes, we offer bulk discounts for large volumes of images. The discount rate depends on the number of images and the type of service required. Please contact us at info@mediossolutions.com or call us with your project details, and we will provide you with a customized quote.
6. What is your process for submitting and receiving edited images?

You can place your order online on our website and submit the images through our order form. Once your order is completed, you will receive the edited images on your registered email where you will find a Dropbox link to download the processed files.
7. 1. Do you have any restrictions on the types of images you can edit?

Yes, we have some restrictions on the types of images we can edit. We do not edit images that contain explicit content, illegal activities, or any material that violates copyright laws. Additionally, we reserve the right to refuse images that do not meet our quality standards or are deemed inappropriate for our services. Please contact us for further clarification if you have any specific questions about your images.
8. 1. What is your policy on revisions or changes to edited images?

There are no charges for revising the images, which allows you to request multiple revisions. However, if your requested revision is not included in the initial list of requirements provided when submitting your order, additional charges may apply depending on the extent of the work.
9. 1. How do you ensure the confidentiality and security of my images?

At Medios Solutions, we prioritize the confidentiality and security of your images. We use secure file transfer protocols, antivirus software, and firewalls to protect your images. Our team members have signed non-disclosure agreements, and access to your images is restricted. Images are stored on secure servers with regular backups to prevent loss. You can trust us to keep your images safe and secure.
10. 1. What file formats do you accept for image submission?

We accept all file formats compatible with Adobe Photoshop for image editing.
11. 1. What software and tools do you use for image editing?

We use Adobe Photoshop to edit all types of images, ensuring high-quality results across various formats and styles.
12. 1. What is your policy on copyright and ownership of edited images?

 Our policy ensures that clients retain full ownership and copyright of both original and edited images. We do not claim any rights or use your images without permission. Your intellectual property rights are respected, and we will not share or distribute your images without consent. For portfolio or marketing use, we will seek your prior approval. Our goal is to deliver high-quality editing services while respecting your rights and ownership.
13. 2. What is your process for resolving any issues or concerns that arise during the editing process?

At Medios Solutions, we prioritize resolving any issues or concerns during the editing process with a clear, four-step approach:

 

  1. Communication: We maintain open communication, addressing questions and keeping you informed.
  2. Assessment: We evaluate any issues to determine their cause and potential solutions.
  3. Resolution: We work with you to implement timely and satisfactory solutions.
  4. Follow-up: We ensure the issue is resolved to your satisfaction and address any further concerns.

Our goal is to deliver high-quality editing services and ensure your complete satisfaction.
1. What file type you accept to work on?

We accept JPG/ Raw/ TIFF/PSD as file formats, with any number of exposures such as 3/5/7.
1. 5. What kind of image enhancement for real estate do you offer?

Elevate the visual appeal of your real estate images with our comprehensive photo editing services, which include HDR image blending, perspective correction, sky replacement, and color adjustment. Opt for one of our customizable editing packages—Basic HDR, Regular HDR, or Advanced HDR—to achieve the perfect look for your property listings.

 

We offer virtual staging services and virtual accessories for those who prefer specific furniture pieces such as beds or other items. Whether you need a fully furnished look or want to enhance specific areas, we've got you covered.
2. 1. What is the turnaround time for editing my images?

 

Daily Capacity Open

images

TAT

Basic HDR

300

12 hours

Regular HDR

200

12-18 hours

Advanced HDR

100

24 hours.

 

 

Note: Orders placed under the Manual Blending service for real estate will have a turnaround time of 24-72 hours.
3. 1. Do you offer bulk discounts for large volumes of images?

Yes, we offer bulk discounts for large volumes of images. The discount rate depends on the number of images and the type of service required. Please contact us at info@mediossolutions.com or call us with your project details, and we will provide you with a customized quote.
1. 1. Do you offer specialized editing services such as advanced retouching or compositing?

Yes, we offer specialized editing services, including advanced retouching and compositing. Our advanced retouching services can enhance details, correct imperfections, and bring out the best in your images, whether they are portraits, product shots, or real estate photos. Compositing combines multiple images seamlessly to create a cohesive final image, perfect for complex projects such as advertisements, product showcases, and creative photography.

Our skilled team uses the latest techniques and tools to deliver exceptional quality tailored to your specific needs.
2. 1. What kind of retouching service for people and products do you offer?

At Medios Solutions, we provide a comprehensive array of professional photo editing solutions tailored to meet the diverse requirements of our clientele. Our offerings encompass:

 

  1. Basic Photo Retouching: This service entails fundamental adjustments including color balance, exposure, contrast, and sharpening to enhance the visual appeal of images.
  2. Advanced Photo Retouching: Designed for clients necessitating extensive editing, our advanced retouching services encompass tasks such as skin smoothing, background removal, object elimination, and digital makeup application.
  3. Image Restoration: Specializing in the restoration of aged, damaged, or faded photographs, our image restoration service rejuvenates pictures by addressing imperfections such as scratches, tears, and color inconsistencies, while also implementing noise reduction techniques.
  4. Product Photo Editing: Catering to businesses seeking impeccable product imagery for their digital platforms or promotional materials, our product photo editing services encompass tasks such as background removal, color correction, and shadow manipulation.